Frequently Asked Questions
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Our Loyalty Rewards program lets you earn points every time you shop or engage with our brand. You can redeem your points for discounts, exclusive rewards, and special member perks.
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Simply create an account on our website. Once your account is created, you’re automatically enrolled and can start earning points right away.
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Yes — joining the Loyalty Rewards program is completely free.
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You can earn points in several ways, including:
- Making purchases
- Creating an account
- Subscribing to our emails
- Celebrating your birthday
- Following or engaging with us on social media
- Special promotions and bonus events
Available earning options may vary.
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Log in to your customer account and visit the Loyalty Rewards section to view your current points balance and available rewards.
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Your points will be visible in your loyalty dashboard, as well as at checkout. Redemption is as easy as nominating them to be utilised toward your purchase.
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Any unused points will expire after 12 months. Please check your Loyalty dashboard or program terms for the current expiration policy.
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Loyalty rewards cannot be combined with other discounts or promotional codes. Rewards can only be applied to eligible full-priced products.
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If an order is refunded or cancelled, any points earned from that purchase will be removed from your account.
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Points are non-transferable and can only be used by the account holder who earned them.
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If you placed an order using the same email address linked to your account, points are usually added automatically.
If not, contact our support team and we’ll be happy to help.
hello@kissedearth.com -
Points may take a short time to appear after purchase or may be added once your order has shipped.
If you still don’t see them after 24–48 hours, please contact support.
hello@kissedearth.com -
Some rewards and bonus point opportunities may require email subscription so we can send you exclusive offers and updates.
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Yes. You can opt out at any time by contacting customer support. Please note that unused points will be lost if your account is closed.
hello@kissedearth.com -
If you have any questions about Loyalty Rewards, please contact our customer support team and we’ll be happy to assist.
hello@kissedearth.com